Service and Return Policy
By purchasing from Swanky D’s, you are agreeing to abide by all below terms and conditions.
Due to COVID-19 and limited mail carrier transportation deliveries of packages has slowed. Please allow up to an additional four weeks for delivery.
Taking into consideration the delay due to COVID-19, refunds will not be giving out while package is in transit. Thank you for your patience.
Consultation Required – For all services rendered, a no refundable deposit is required to book consultation. This service is non-refundable whether the client misses or needs to reschedule later. Swanky D’s reserves the right to refuse service or reschedule said service.
Digital Products– No refunds or exchanges on digital products. This includes but is not limited to eBooks, educational courses, vendor list, etc.
Apparel Orders – All orders are shipped within 5 business days. Exchanges will be viable only if returns are in original packaging. Refunds will not be given for apparel.
Tangible Products – The client has 7 (Seven) days from the date of receiving package to put in a claim for damaged or ill-fitting items (Exchange Only). Product must be in original packaging i.e., unworn, tags still attached etc. Once the item has been received in good condition a replacement product will be shipped though the customer will be responsible for shipping and handling fees.
Services Rendered –service invoices must be paid in full before the start of each project. No refunds on services rendered once work in any compacity has begun or completed. Swanky D’s reserves the right to make suitable arrangements regarding revisions to client satisfaction.
24 (Twenty-Four) Cancellation – Available upon request within twenty-four hours from date of purchase (will be returned minus applicable fees). Any merchandising service purchased in full will not receive a refund once work has begun.
Work Product Ownership – any copyrightable work, ideas, or other information (collectively the “work product”) developed in whole or in part by Swanky D’s in connection with the services will be exclusively property of Swanky D's.
Confidentiality Clause – Swanky D’s and its employees, agents, or Representatives will not at any time or any manner, either directly or indirectly use property of client for the personal benefit of Swanky D's, or divulge, just closed, or communicate in any manner, any information that is proprietary to the client. Swanky D's and its employees, agents, and representatives will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of this contract.
Warranty – Swanky D's shall provide its services and meet its obligations under this contract in a timely and workmanlike manner, using knowledge and recommendations for performing, the services which meet generally acceptable standards in Swanky D's community and region, and will provide a standard of care equal to, or superior to, care used by service providers like Swanky D’s on similar projects.